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Innovative Service Design Workbook - Five Step Process and TRIZ Tools for Service Designers

Innovative Service Design Workbook - Five Step Process and TRIZ Tools for Service Designers

'This workbook provides a means of systematically defining, formulating, solving, and evaluating service design problems and enables designers to adapt the various TRIZ (Theory of Inventive Problem Solving) applications to their service operations. The main aim of the workbook is to provide a systematic problem solving process. It contains a detailed step-by-step process highlighting the various TRIZ tools that may be used to define, solve, and...

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