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The Resilient Enterprise: Overcoming Vulnerability for Competitive Advantage

The Resilient Enterprise: Overcoming Vulnerability for Competitive Advantage

This video was recorded at Authors@MIT. Yossi Sheffi fires a shot across the bow of business owners who, even after 9/11 and Hurricane Katrina, still have not assessed their organizations' vulnerability to catastrophe. Sheffi piles on examples of organizations that simply did not have the appropriate mechanisms in place when disaster struck or evolved undetected. He describes cell-phone maker Ericsson's sluggish response when a vital chip supplier suffered a fire that stopped production. Rival Nokia quickly sought other chip sources, so when Ericsson "woke up… it was too late," says Sheffi – "the world-wide supply of chips was gone," and Sony took over manufacturing Ericsson phones. Vigilance helps firms anticipate and survive a crisis, says Sheffi. "An organization can be taught to know... Show More

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