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The Experts Teach: Customer Care

The Experts Teach: Customer Care

This is a free textbook offered by BookBoon for 30 days.  Then there is a cost.

In "The Experts Teach: Customer Care", we bring together 25 articles from the top experts on how to earn a reputation for great customer service. These experts will show you why many organisations lose sight of their customers and decline, while others get the customer relationship right and see their fortunes soar....

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