Material Detail

ISO 20000 | YaSM Wiki

ISO 20000 | YaSM Wiki

ISO/IEC 20000 (abbreviated to ISO 20000) is the internationally acknowledged standard for service management. It sets out 'requirements for establishing, implementing, maintaining and continually improving a service management system (SMS)'.

Rate

Quality

  • User Rating
  • Comments
  • Learning Exercises
  • Bookmark Collections
  • Course ePortfolios
  • Accessibility Info

More about this material

Browse...

Disciplines with similar materials as ISO 20000 | YaSM Wiki

Comments

Log in to participate in the discussions or sign up if you are not already a MERLOT member.