Virtual World Irate Customer Retail Sales Training Demo

This is a virtual world video that illustrates how virtual worlds can be used in training, in this case a retail salesperson encounters an irate customer and does not handle it well.

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Material Type: Presentation

Technical Format: Video

Date Added to MERLOT: February 11, 2008

Date Modified in MERLOT: October 28, 2010

Author:

info@forterrainc.com

Forterra Systems

Submitter: Cathy Swift

Keywords: virtual world, second life

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