The Unauthorized Biography of the Baby Bells and Info-Scandal
"Almost everyone in America knows how to use a telephone and almost everyone picks up a phone every day to make or answer a call. Unfortunately, almost no one understands their telephone bill. Worse: almost no one knows that they have been paying, for years, for services that they never ordered and that will probably never be delivered anytime soon. And we believe you're owed money — hundreds of dollars per-line."