IT Performance Management
IT performance management is dedicated to the quantitative management of information technology and its usage in business environments. The book gives a sound overview. It covers not only costs and resource consumption, but also discusses services, processes, projects, and total IT organizations. The guiding themes are measurement and monitoring. Hence key performance indicators are investigated for each subject, and a performance management toolbox completes the considerations. A lot of exercises help to strengthen and extend the reader´s knowledge about IT performance management.
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