Communication is the life blood of any organisation. Managers must have excellent verbal and written communication skills. They communicate when making decisions for planning, co-ordination and control. Their aim is to be heard, understood and respected. Departments communicate to transact everyday business and to ensure cooperation. Managers and employees communicate with each other and between themselves. The direction of communication is vertical, horizontal and diagonal. The types are formal, informal and non-verbal.
NOTE: This is a BookBoon publication and you have to provide your email address to access it. It is free for students, but only free for 30 days for others.