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Communication @ Work is designed to guide college students in developing the vital communication skills that are necessary to succeed in the modern workplace. It is conveniently presented in a variety of AODA-compliant formats and written in the reader-friendly style of a professional email between colleagues.

Whereas most commercial textbooks on communications maintain a high level of formality, this open textbook relaxes that a little to include contractions, colourful expressions, liberal use of “they” (rather than “he or she”) as a singular pronoun, and other characteristics of semi-formal or casual business writing. The idea is to model the style of a common email between work colleagues, which imitates a conversational business style of writing while still being grammatically correct. Notice in the previous sentence and section, for instance, that “email” and “internet” appear instead of the more formal, old-fashioned “e-mail” and “Internet” often used in other textbooks

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