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'This book takes the whole lifecycle of a purchase from initial concept or need through all of its stages to final end of contract and places each stage in relation to the strategic and operational choices offered to managers. It emphasises the need to actively manage the contract process and keep all of the interested parties fully involved and informed at all points. A particular feature is the report of work performed under contract to the Royal Bank of Scotland Group to benchmark contract management practice which produced a new model and managerial guidance.'

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