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This series of three e-Cases describes how Life’s WORC created a culture of empowerment supported by strong performance management practices. Beginning in 2000, agency leaders began to build a values-based culture, hoping to improve staff retention and service quality.  Managers found themselves addressing a new set of issues every few years from 2000 through 2013. This material is part of The Hubert Project collection, the premier hub for open educational resources in the public affairs field.

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