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Guidelines of the successful reference interview from the American Library Association

Guidelines of the successful reference interview from the American Library Association

This document lists the 5 main elements that should be included in type of reference interaction, including both in person and remote transactions. The elements are approachability, interest, listening/inquiring, searching, and follow-up.

Keywords:
reference librarians, instructional services librarians, reference interview
Disciplines:
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More about this material

Material Type:
Reference Material
Date Added to MERLOT:
September 30, 2014
Date Modified in MERLOT:
February 25, 2018
Authors:
Submitter:
Sally Robertson
Primary Audience:
College Upper Division, Graduate School, Professional
Technical Format:
PDF
Mobile Compatibility:
Not specified at this time
Language:
English
Cost Involved:
No
Source Code Available:
Yes
Creative Commons:
No

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