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Business Email Etiquette

Business Email Etiquette

This is a free book offered by BookBoon. Email is currently the most used communication channel in the business environment. Although personal communication has steadily shifted to social media and instant messaging in the 21st century, business still relies heavily on email for sending messages across long distances in a short time. Business email etiquette encompasses a set of rules indicating effective, proper and polite ways to behave when using the email as a communication channel. The rules of etiquette are centered on how messages should look and what they should contain, so this book is built around email appearance and contents. The first chapter of the book will provide a general overview of email as a communication channel, guiding readers through some of the key moments in email... Show More
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